Improving Financial Capability – CAB

The CAB Engagement and Outreach Advice service will provide an independent source of advice, advocacy and representation to vulnerable people living in the South Communities First Clusters.

The project will provide individuals and families with:

  • The full range of advice interventions: diagnostic interviews; follow up appointments and full generalist advice up to, and including, casework, appeals and tribunals.
  • Advice and practical help across the social welfare law topics of Debt, Welfare Benefits, Housing, Health, Education, Consumer, Relationships and other issues in the South Merthyr Tydfil Communities First Clusters.
  • Assistance with Employment issues to protect employment rights, existing jobs and household income.
  • Making referrals to CAB specialist workers (internal) and to specialist partner agencies (external), to allow service users to access other legal and support services.
  • Ensuring cross referrals between the CAB Outreach Advice sessions and support activities delivered by the Cluster to improve skills and employability.

The project will also aim to:

  • Increase welfare benefit take-up and protect benefits where remaining in receipt is the most appropriate option for the individual or household.
  • Increase awareness of safe and affordable alternatives to illegal and high cost credit. Maximise client’s knowledge and use of social tariffs and best deals available.
  • Reduce stress associated with social welfare problems e.g. over-indebtedness or benefit appeal processes.
  • Improve people’s skills/knowledge (of rights) following social welfare advice.
  • Improve people’s ability able to cope with social welfare problems and/or seek appropriate advice.

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